PlayStation 5 CE-107520-5

Sony names this code but does not publish the wording it prints on screen, so we quote only the code itself: CE-107520-5. Any site showing you an exact message for it has written one.

What it actually means

Sony's explanation is a single instruction: please install the latest system software. The console is running a version too old for what it is being asked to do.

Sony does not publish the on-screen wording for this one, only the code.

How to tell which one you have

Check Settings, System, System Software to see what version you are on. If the console cannot reach the internet to update, the second and third routes below exist for exactly that case.

Fixes, in the order worth trying

1. Connect to the internet and update normally — Sony's first route.
2. Update from a USB drive prepared on a PC — Sony's second route, and the one that matters when the console will not connect. You download the update file on a computer and put it on a USB stick in the folder structure Sony specifies.
3. Update from a disc carrying newer system software — Sony's third route. A game disc containing a newer firmware version can carry the console forward.

Operator documentation: www.playstation.com. PS5 code only. Notably, Sony does not mention Safe Mode anywhere in this article, despite it being the usual advice elsewhere for update problems.

Common questions