PlayStation 5 CE-108255-1

On screen: An error occurred with the game/application.

What it actually means

Sony states the on-screen message and no cause. Their entire remedy is two lines: try updating your game, then contact PlayStation Repairs. It is one of the thinnest pages in their whole index.

Functionally it is the PS5 counterpart to the PS4's CE-34878-0: the game or the console crashed. Sony's own first step tells you which they think it usually is — the game.

This code is PS5 only. It does not appear in Sony's PS4 index.

How to tell which one you have

Same test as on PS4. If several unrelated games throw it, suspect the console. If one game does it repeatedly and nothing else ever has, it is that game and Sony's advice to update it is right.

Fixes, in the order worth trying

1. Update the game — Sony's own first and almost only step.
2. Update the system software — Not in Sony's list for this code, but it costs nothing and rules out a known class of crash.
3. Rebuild the database in Safe Mode — Worth knowing this is not Sony's advice for this code — their page does not mention it. It is non-destructive, so it is reasonable to try, but do not expect it to be the answer.
4. Delete and reinstall the game — Your saves are separate from the installation. This is the step before involving hardware.
5. PlayStation Repairs — Sony's second step. If the crash follows you across games and persists after a reinstall, this is where it goes.

Operator documentation: www.playstation.com. Sony's article for this code contains no explanation of the cause and exactly two remedies. The gap between how often this is searched and how little Sony says about it is why so many invented explanations circulate.

Common questions