PlayStation Network WS-37403-7

On screen: An error has occurred. (WS-37403-7)

What it actually means

The WS prefix marks a PlayStation Network web-service failure. Your console asked Sony's account or entitlement service for something and got back a response it could not parse. The console has no better wording for that, so it prints the generic code.

In practice this lands overwhelmingly during PSN sign-in degradation — it filled timelines during the June 2019, October 2021 and February 2024 incidents. It also hits individual accounts left in an inconsistent state after a password change, a region change, a new terms-of-service prompt, or two-factor enrolment.

How to tell which one you have

Sign in to the same account in the PlayStation mobile app. If that fails too and the status page shows sign-in degraded, it is Sony and nothing on your console will help. If a different profile signs in fine on the same console, the fault is with your account rather than the network.

Fixes, in the order worth trying

1. Check PSN status first — If sign-in is degraded, stop here. Every step below is wasted effort during an outage.
2. Sign in at playstation.com in a browser — This is the single most effective fix for the account-side version. A pending terms-of-service acceptance or verification prompt blocks the console silently but shows up in the browser.
3. Try a second profile on the same console — This separates an account problem from a console problem in about thirty seconds.
4. Sign out, restart, sign back in — Settings, then Users and Accounts. A restart alone does not clear the cached authentication token; signing out does.
5. Full power cycle — Hold the power button for seven seconds until the second beep, then unplug for thirty seconds. This clears the auth token the console keeps in memory.
6. Set DNS manually to 1.1.1.1 or 8.8.8.8 — Only worth trying if the console's own connection test is also failing.
7. Contact Sony support — A share of these are account flags that only Sony can clear. If nothing above worked and status is green, this is the remaining path.

The same code appears when an account's region does not match the store or licence being used — for example after buying with a foreign card, or changing region on a sub-account.

Sony does not document this code. We checked every URL pattern they use for PS4 and PS5 error codes, and WS-37403-7 appears in neither index — the PS4 list carries 244 codes, the PS5 list 154, and it is in neither. Any site quoting an official Sony explanation for it is inventing one.

Common questions